Change Healthcare (known as Emdeon before rebranding in 2015) is a provider of revenue and payment cycle management and clinical information exchange solution, connecting payers, providers, and patients in the U.S. healthcare system. While Change Healthcare is a very large company, I was brought in to work on 3 products: Medicare Manager, Payment Manager, and Claim Master.
I was tasked with primarily updating Emdeon websites to the new design brand guidelines for Change Healthcare, and fixing UX painpoints. UX tweaks included using the Aesthetic-Usability Effect to improve a users expectation of the products. The new design styling took Fitt’s Law into account, making interactive targets larger for quicker usability.
Below is an example of the types of updates I was tasked with making.
Emdeon Design
Emdeon had not updated their products, and the sites were cumbersome, slow, and frustrating for users. Users began looking for alternates that improve overall workflow.
Updated Design
During the rebrand from Emdeon to Change Healthcare, an effort was put into updating the look and feel of their sites. Small UX updates were made, along with a UI enhancement.
Creative Direction
In my role at Change Healthcare, my focus was on delivering exceptional design solutions by seamlessly integrating with the provided design system and adhering to specified requirements. I demonstrated adaptability and problem-solving skills by addressing UX issues not covered in the style guide, ensuring a cohesive and intuitive user experience. Additionally, I collaborated effectively with developers to define how components should function, ensuring alignment between design and development teams.
